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Are you working in the position of Call Centre Manager? Are you wondering how your salary compares to others?

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Description of job position

  • Responsibility for recruiting and selecting new employees.
  • Scheduling work shifts of supervisors and call centre operators.
  • Managing, coordinating, checking and motivating subordinate employees.
  • Setting up key performance indicators (KPIs) of the team.
  • Proposing changes of procedures, processes, etc.