Customer Support

Call Center Supervisor

Gross salary in Ivory Coast is

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80% of people earn:

180K - 567K CFA

10% earn less lthan 180K CFA

10% earns more than 567K CFA

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Call Center Supervisor position in the Ivory Coast earn between 180,036 CFA and 567,223 CFA monthly gross.

10% of employees earn less than 180,036 CFA and 10% of people earn more than 567,223 CFA.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

323. place

Women representation in position

n/a

Average age of respondent by position

n/a

812. place

Nursery School Teacher Assistant

Education, Science & Research

104,724 - 222,540 CFA

324. place

Design Technician

Production

323. place

Call Center Supervisor

Customer Support

180,036 - 567,223 CFA

322. place

ICT-specialist

Information Technology

205,972 - 534,368 CFA

1. place

IT Architect

Information Technology

401,515 - 2,122,633 CFA

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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