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Are you working in the position of Complaints Department Clerk? Are you wondering how your salary compares to others?

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Description of job position

  • Handling complaints from customers to their general satisfaction.
  • Issuing goods under complaint to customers.
  • Carrying responsibility for goods returned by customers.
  • Informing customers about their complaint rights.
  • Communicating with suppliers.
  • Analysing causes of complaints.
  • Keeping records of complaints received and handled.