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Salary data for country: Sri Lanka
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Administration

Salary for position Call Operator in Sri Lanka

Gross salary in Sri Lanka is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
40K - 86K LKR
10% earn less lthan 40K LKR
10% earns more than 86K LKR
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Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Call Operator position in the Sri Lanka earn between 40,083 LKR and 86,314 LKR monthly gross.

10% of employees earn less than 40,083 LKR and 10% of people earn more than 86,314 LKR.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Call Operator typically do

  • Providing general and specific information to callers.
  • Cooperating with other members of the departments to provide an adequate answer to the questions.
  • Execution of requests, complaints and claims.
  • Recording caller requests in the information system.
  • Adherence to standards of telephone communication and quality of provided services in accordance with internal regulations.
  • Responsibility for the correctness and completeness of the information provided.

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The most common career path of an employee

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Position Call Operator in the labour market

In the salary ranking,
the job position takes

601. place

Women representation in position

n/a

Average age of respondent by position

n/a

703. place

HR Assistant

Human Resources

Salary group 1

21,628 - 49,864 LKR

602. place

Caseworker

Medicine & Social Care

Salary group 2

33,624 - 94,694 LKR

601. place

Call Operator

Administration

Salary group 2

40,083 - 86,314 LKR

600. place

Real estate maintenance

Construction & Real Estate

Salary group 2

31,737 - 98,096 LKR

1. place

DevOps Engineer

Information Technology

Salary group 3

129,230 - 739,129 LKR

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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Call Operator.

The total gross salary for the position Call Operator ranges between 35,867 LKR and 131,961 LKR per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Paylab.com to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Call Operator have a total gross salary of at least 86,314 LKR per month.

10% of the highest-earning employees in this position have a total gross salary higher than 86,314 LKR per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 40,083 LKR per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Call Operator earns 63,250 LKR per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Paylab.com you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Call Operator, we currently have less than 20 verified respondents collected.