Salaries for positions in the Tourism, Gastronomy, Hotel Business work area

The salary range of employees working in Zambia in Tourism, Gastronomy, Hotel Business typically ranges from 34,668 ZMK (low salaries) to 108,576 ZMK (highest average, actual salaries may be even higher)

This is the total annual salary including bonuses. Salaries can vary drastically among different job positions. If you are interested in the salary of a particular job, please choose it from the list.

Gross salary in category Tourism, Gastronomy, Hotel Business

Salaries may vary by position, the value given is indicative.

80% of people earn:

35K - 109K ZMK

10% earn less lthan 35K ZMK

10% earns more than 109K ZMK

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people in the Tourism, Gastronomy, Hotel Business category in the Zambia earn between 34,668 ZMK and 108,576 ZMK annually gross.

10% of employees earn less than 34,668 ZMK and 10% of people earn more than 108,576 ZMK.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.

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List of positions in the Tourism, Gastronomy, Hotel Business category and their job descriptions

Job position

Description of job position

Salary range

Accommodation Manager

Preparing warm and cold meals and drinks for the guests.
Check-in and check-out the guests.
Operating recreational facilities and services (wellness, billiard, renting skis, bicycles etc.).
Preparing and organizing programme for guests.
Solving problems relating to the accommodation facility.
Taking responsibility for the efficient operation of the accommodation facility.

Activity Instructor

Organising leisure time of hotel guests during their holidays.
Creating entertainment, cultural and sports programmes, competitions, tournaments and other activities according to predetermined specialisation.
Participating in the beach, ball and board games.
Acting as a referee.
Providing services to the hotel guests and ensuring their overall satisfaction.

Assistant Cook

Assisting at preparation and serving of hot and cold meals.
Preparation and cooking of cold, local and international cuisine.
Being responsible for accurate keeping of recipes, quality and amount of used ingredients.
Keeping account of supplies on store.
Following the rules of economic treatment of ingredients.
Observing hygienic and safety rules.

40,992 - 85,416 ZMK

Bartender

Serving alcohol and soft drinks.
Taking orders from customers.
Preparing cocktails with an emphasis on the correct procedure and recipe.
Washing and polishing glasses and cleaning bartending tools.
Arranging bottles and glasses placed on the shelves in the bar.
Wiping the bar and changing the used ashtrays.
Collecting payments and accepting cash and operating the cash register.
Monitoring the current stock levels.
Complying with hygiene standards in the workplace.

38,280 - 82,236 ZMK

Booking agent

Selling flight tickets, boat tickets, excursions, tours and additional tourist services.
Providing tourist information.
Working with internal reservation system.
Responsibility for checking and the correctness of the prices charged.
Concluding contracts regarding the tour provision.
Providing personal, telephone, e-mail or fax communication with clients.
Designing and implementing activities to promote sales.
Receiving and resolving reported claims and complaints.

45,224 - 81,179 ZMK

Bosun

steering the vessel, steersman's work
mooring vessels with steel ropes

75,384 - 150,708 ZMK

Cable car operator

Operating and maintaining cable car systems to ensure safe and efficient transportation of passengers.
Conducting pre-operation inspections of equipment to identify any maintenance needs or safety issues.
Assisting passengers with boarding and disembarking, ensuring a smooth and safe experience.
Providing information to passengers about the cable car operation, safety procedures, and local attractions.
Monitoring weather conditions and adjusting operations accordingly to ensure passenger safety.
Responding to emergencies and ensuring the safety of passengers at all times.
Collaborating with maintenance teams to report any technical issues and assist in repairs as needed.
Keeping accurate records of daily operations, including passenger counts and any incidents that occur.
Upholding company standards for customer service and ensuring a positive experience for all guests.
Participating in ongoing training and development to stay updated on safety regulations and operational procedures.

54,516 - 122,856 ZMK

Catering manager

Preparing, and overseeing activities related to food preparation.
Planning menus in consultation with chefs.
Recruiting and training permanent and casual staff.
Planning staff shifts and rotes.
Ensuring health and safety regulations are strictly observed.
Monitoring the quality of the product and service provided.
Keeping financial and administrative records.
Managing the payroll and monitoring spending levels.
Maintaining stock levels and ordering new supplies as required.
Interacting with customers if involved with front of house work.
Liaising with suppliers and clients.
Negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered (in contract catering).

57,672 - 154,440 ZMK

Chambermaid

Cleaning of rooms, hallways, and common areas.
Regular vacuuming and dusting.
Making the beds and adjusting the sheeting.
Changing used bed linen and towels.
Cleaning bathrooms and toilets and refilling missing toiletries.
Emptying dustbins and changing used ashtrays.
Replenishing the contents of room mini-bars and refrigerators.

32,700 - 72,804 ZMK

Chef

Responsibility for the quality of prepared meals, compliance with the standards and production processes.
Preparing technologically demanding meals and specialities.
Monitoring stock levels, ordering missing commodities for the preparation of meals.
Receiving commodities from suppliers, performing quality and quantity checks of supplied goods, responsibility for its correct storage.
Leading, coordinating and performing professional supervision of kitchen staff.
Compiling, upgrading and regular diversifying of the menu.
Providing price calculations for the production of meals.

60,691 - 161,037 ZMK

Concierge

Assisting guests with concierge services while securing spending their free time and entertainment, including securing reservations in restaurants.
Providing guests with recommendations concerning the hotel and its surroundings (restaurant, historic sights, events etc.).
Sending and accepting courier packages.
Securing immediate delivery of fax messages and of mail to the guests.
Responding to the questions of guests, solving eventual problems.
Organizing parking of cars.
Assisting guests with a rucksack (in case they need it).

Cook

Preparing warm, cold, and special dietary needs dishes.
Responsibility for precise adherence to recipes, quality characteristics, and quantities of ingredients.
Dividing prepared dishes into individual portions.
Arranging and decorating dishes just before serving.
Ensuring the proper use and care for the kitchen equipment and tools.
Following strict hygienic standards and principles.

51,672 - 97,008 ZMK

Croupier

Operating gambling slot machines.
Familiarising customers with the rules and principles of the game.
Shuffling and distributing playing cards.
Supervising the regular conduct of games.
Exchanging cash.
Serving alcoholic and soft drinks.

40,968 - 87,720 ZMK

Fast food worker

preparing meals
working at the cash desk
attending the staff assigned section
maintaining cleanliness of the working place

39,171 - 85,838 ZMK

Flight Attendant

Attending a pre-flight safety briefing.
Welcoming passengers on board the aircraft, directing them to their seats according to the information on their boarding cards, and assisting them with their hand luggage.
Informing passengers of the aircraft safety procedures and providing a safety demonstration.
Preparing, serving, and selling meals and drinks.
Selling duty-free goods.
Checking the passengers and crew members regularly.
Distributing customs forms on international flights and assisting the passengers to fill them in.
Giving first aid to a limited extent.
Overseeing that the cleanliness and order on board is maintained.

67,220 - 115,821 ZMK

Hotel Porter

Welcoming guests arriving at the hotel.
Helping guests when getting in and out of their vehicle, and opening doors.
Loading and unloading luggage to/from the vehicle.
Helping guests to carry their luggage.
Guiding guests to their hotel rooms and presenting the equipment rooms.
Responding to the commonly posed questions from guests, and solving problems.

35,376 - 80,064 ZMK

Houseman

Taking part in the effective fulfilling of the daily working tasks in the housekeeping department.
Caring for the main storehouse in the housekeeping department.
Taking orders of working aids for chambermaids and cleaners.
Taking out large goods and working aids to the individual storerooms on the storeys.
Taking out, bringing and sorting out of the hotel bed sheets and tea towels.
Taking responsibility for the regular monthly stocktaking.

Kitchen Helper

Assisting in the preparation of food items according to established recipes and standards.
Maintaining cleanliness and organization of the kitchen area, including washing dishes, utensils, and equipment.
Supporting chefs and kitchen staff in various tasks, including food preparation and plating.
Ensuring proper storage of food items and adherence to food safety and sanitation guidelines.
Assisting with inventory management by tracking supplies and notifying supervisors of low stock levels.
Helping with the setup and breakdown of kitchen stations before and after service.
Participating in the cleaning and maintenance of kitchen appliances and work areas.
Collaborating with team members to ensure efficient kitchen operations and timely service.
Following all health and safety regulations to ensure a safe working environment.
Being flexible and ready to take on additional tasks as needed to support the kitchen team.

34,152 - 75,216 ZMK

Lifeguard, Swimming Instructor

Saving drowning visitors of swimming pools, water parks, beaches and similar facilities.
Supervising compliance with the rules of swimming facilities.
Providing first aid to visitors of the swimming facilities.

Operations Supervisor

Overseeing daily operations of the establishment to ensure smooth functioning and high-quality service delivery.
Coordinating with various departments, including front desk, housekeeping, and food and beverage, to maintain operational efficiency.
Training, supervising, and mentoring staff, ensuring adherence to company policies and standards.
Monitoring guest satisfaction and addressing any issues or complaints promptly and professionally.
Implementing operational procedures and standards to enhance service quality and operational performance.
Assisting in the development and management of budgets, ensuring cost-effective operations.
Conducting regular inspections of the facility to ensure compliance with health and safety regulations.
Collaborating with management to develop promotional strategies and improve service offerings.
Maintaining inventory levels and overseeing procurement of supplies and equipment.
Preparing reports on operational performance and presenting findings to senior management.
Ensuring a positive and welcoming atmosphere for guests and staff alike.

Pizza Cook

Preparing pizza and pizza products in a special wood-burning oven
Preparation and cleaning within the kitchen.

56,196 - 101,184 ZMK

Receptionist

Welcoming and checking in the guests by means of their presented identity card.
Assigning rooms according to customer requirements and current availability in accommodation facility.
Providing information and assistance in solving problems and complaints.
Providing foreign currency exchange services.
Providing telephone and e-mail reservations.
Providing specialised services on request.
Sale of supplementary consumer goods.
Issuing receipts for accommodation services.
Accepting payments in local and foreign currency and operating a payment terminal.

42,134 - 76,685 ZMK

Restaurant worker

Providing excellent customer service to ensure a positive dining experience for guests.
Taking and processing customer orders accurately and efficiently.
Assisting in menu selection and offering recommendations based on customer preferences.
Preparing tables for dining by setting up utensils, glassware, and condiments.
Collaborating with kitchen staff to ensure timely and accurate food preparation and delivery.
Maintaining cleanliness and organization of the dining area, including clearing and resetting tables.
Handling customer inquiries and resolving any issues or complaints in a professional manner.
Processing payments and managing cash register transactions.
Adhering to health and safety regulations, including food hygiene standards.
Participating in training programs to enhance service skills and product knowledge.
Assisting with inventory management and restocking supplies as needed.
Supporting special events and catering services as required.

38,202 - 78,651 ZMK

Retail Store Manager

Overseeing daily operations of the retail store to ensure efficiency and productivity.
Managing and training a team of sales associates to deliver exceptional customer service.
Developing and implementing sales strategies to meet and exceed store targets and objectives.
Monitoring inventory levels and coordinating with suppliers to ensure adequate stock.
Maintaining visual merchandising standards and ensuring the store is well-presented at all times.
Analyzing sales reports and market trends to make informed business decisions.
Handling customer inquiries, complaints, and feedback to enhance the shopping experience.
Ensuring compliance with company policies, safety regulations, and health standards.
Preparing and managing the store budget, including forecasting and controlling expenses.
Collaborating with marketing teams to promote store events and special promotions.
Leading by example in delivering excellent customer service and fostering a positive work environment.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring the store meets all operational and financial goals while maintaining high standards of service.

59,240 - 124,767 ZMK

Shift manager

Overseeing daily operations in the hospitality environment to ensure high-quality service delivery.
Managing staff schedules and assigning tasks to ensure efficient workflow during shifts.
Training and mentoring team members to enhance their skills and improve service standards.
Monitoring guest satisfaction and addressing any concerns or complaints promptly and professionally.
Collaborating with other departments to ensure seamless service and guest experiences.
Implementing and maintaining health and safety regulations, ensuring compliance with industry standards.
Assisting in inventory management, including ordering and restocking supplies as needed.
Conducting regular inspections of the facility to ensure cleanliness and maintenance standards are met.
Preparing reports on operational performance, staff productivity, and guest feedback for management review.
Promoting a positive work environment and fostering team spirit among staff members.

50,294 - 121,866 ZMK

Sommelier

Providing expert advice to customers in choosing the appropriate type of wine and other noble drinks.
Serving wine and other high quality beverages.
Compiling wine cards and lists of beverages.
Ordering, archiving, and selling wine and other products.
Organising wine presentations and wine tastings.
Training and managing personnel in the given field.

67,536 - 114,600 ZMK

Spa Therapist

Carrying out body massages, packs and body and face treatments.
Taking care of maintenance and tidiness in the whole hotel spa.
Taking care of the spa reception.
Presentation and active sale of cosmetic products to the clients.

41,520 - 87,636 ZMK

Travel Guide

Guiding individuals and groups during tours.
Preparing professional commentaries, studying historical facts and attractions.
Providing professional commentaries in the mother tongue and a foreign language.
Answering the tour participants’ questions.
Operational solution of problems encountered.

43,548 - 113,880 ZMK

Waiter

Setting tables, placing silverware, plates, glasses, and placemats.
Welcoming and seating guests based on the current available capacity.
Providing advice when customers are selecting meals and beverages.
Taking orders from customers.
Serving ordered meals and beverages and occasionally performing the finishing touches for meals at the table.
Accepting and turning over claims to a responsible staff member.
Collecting payment and outstanding amounts in local and foreign currencies or via a payment card.
Removing used silverware, plates, and glasses from tables.
Taking reservations for tables.

40,824 - 90,024 ZMK

Waiter - Room Service

Being responsible for professional services to the guests while serving meals and drinks to the guest rooms.
Being responsible for the requests of guests who asked for delivery to the hotel room.
Taking part in development and improvement of the service of meals and drinks.
Announcing and solving problems of guests.
Providing and keeping a high quality service of meals and drinks.
Stocking minibars in the hotel rooms.

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Frequently asked Questions

Frequently asked questions and answers about salaries for positions in the work area Tourism, Gastronomy, Hotel Business.

The total gross average salary for positions in the category Tourism, Gastronomy, Hotel Business is according to Paylab.com 5,672 ZMK.

The best-paying positions in the category Tourism, Gastronomy, Hotel Business are Bosun, Chef, Catering manager, Flight Attendant, Sommelier.

Yes, the size of the company can affect the amount of your salary. Larger companies usually have more stable revenues and can afford to pay the best people on the market. In addition, salaries in large companies may be influenced by collective agreements, which ensure their regular review.

When we add up the average salary of all women and the average salary of all men working in positions in the category Tourism, Gastronomy, Hotel Business, women earn 12.43% less than men.