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Salary data for country: Hong Kong
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Management

Salary for position Head of Customer Support in Hong Kong

Gross salary in Hong Kong is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
157K - 374K HKD
10% earn less lthan 157K HKD
10% earns more than 374K HKD
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Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Head of Customer Support position in the Hong Kong earn between 157,116 HKD and 374,016 HKD annually gross.

10% of employees earn less than 157,116 HKD and 10% of people earn more than 374,016 HKD.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Head of Customer Support typically do

  • Responsibility for leading the customer support team
  • Strategy creation, customer support direction and subsequent implementation,
  • Support, team coaching, solving demanding customers
  • Track the resolution of customer issues from receipt to resolution
  • Improving services, increasing customer engagement and facilitating organic growth
  • Resolving complaints and creating reports
  • Providing information to the company's customers, telephone and e-mail communication
  • Improving the efficiency of customer support and creating methodological guidelines for contact with customers

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Head of Customer Support in the labour market

In the salary ranking,
the job position takes

172. place

Women representation in position

n/a

Average age of respondent by position

n/a

703. place

Nursery School Teacher Assistant

Education, Science & Research

Salary group 1

60,000 - 142,680 HKD

173. place

Car Wash Worker

Service Industries

Salary group 2

196,152 - 324,144 HKD

172. place

Head of Customer Support

Management

Salary group 2

157,116 - 374,016 HKD

171. place

Product Marketing Manager

Commerce

Salary group 2

129,684 - 413,088 HKD

1. place

Leasing Director

Leasing

Salary group 3

237,516 - 1,432,152 HKD

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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Head of Customer Support.

The total gross salary for the position Head of Customer Support ranges between 11,532 HKD and 49,348 HKD per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Paylab.com to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Head of Customer Support have a total gross salary of at least 31,168 HKD per month.

10% of the highest-earning employees in this position have a total gross salary higher than 31,168 HKD per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 13,093 HKD per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Head of Customer Support earns 24,366 HKD per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Paylab.com you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Head of Customer Support, we currently have less than 20 verified respondents collected.