Customer Support

Customer service analyst

Gross salary in Sri Lanka is

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80% of people earn:

163 - 330 USD

10% earn less lthan 163 USD

10% earns more than 330 USD

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Customer service analyst position in the Sri Lanka earn between 163 USD and 330 USD monthly gross.

10% of employees earn less than 163 USD and 10% of people earn more than 330 USD.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.

Description of job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

514. place

Women representation in position

n/a

Average age of respondent by position

n/a

812. place

HR Assistant

Human Resources

73 - 163 USD

515. place

TV Presenter

Journalism, Printing Arts & Media

514. place

Customer service analyst

Customer Support

163 - 330 USD

513. place

Bidding engineer

Construction & Real Estate

116 - 395 USD

1. place

DevOps Engineer

Information Technology

414 - 2,216 USD

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Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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