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Salary data for country: Burundi
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Salary for position Call Center Supervisor in Burundi

Gross salary in Burundi is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
8.9M - 25.1M BIF
10% earn less lthan 8.9M BIF
10% earns more than 25.1M BIF
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Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Call Center Supervisor position in the Burundi earn between 8,913,456 BIF and 25,120,236 BIF annually gross.

10% of employees earn less than 8,913,456 BIF and 10% of people earn more than 25,120,236 BIF.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Call Center Supervisor typically do

  • Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
  • Supervising and training call center agents to enhance their performance and customer service skills.
  • Monitoring call metrics and performance indicators to identify areas for improvement.
  • Handling escalated customer inquiries and resolving complex issues in a timely manner.
  • Developing and implementing policies and procedures to improve service quality and operational efficiency.
  • Conducting regular performance evaluations and providing constructive feedback to team members.
  • Ensuring compliance with company policies and industry regulations.
  • Collaborating with other departments to address customer needs and improve service offerings.
  • Preparing reports on call center performance, customer feedback, and team productivity.
  • Fostering a positive work environment that encourages teamwork and employee engagement.
  • Assisting in the recruitment and onboarding process of new call center staff.
  • Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor in the labour market

In the salary ranking,
the job position takes

291. place

Women representation in position

n/a

Average age of respondent by position

n/a

702. place

Nursery School Teacher Assistant

Education, Science & Research

Salary group 1

4,800,000 - 10,287,528 BIF

292. place

Soldier

Security & Protection

Salary group 2

10,479,540 - 22,980,528 BIF

291. place

Call Center Supervisor

Customer Support

Salary group 2

8,913,456 - 25,120,236 BIF

290. place

ICT-specialist

Information Technology

Salary group 2

9,361,920 - 24,507,276 BIF

1. place

Chief Executive Officer

Top Management

Salary group 3

20,338,596 - 89,489,822 BIF

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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Call Center Supervisor.

The total gross salary for the position Call Center Supervisor ranges between 636,028 BIF and 3,491,421 BIF per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Paylab.com to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Call Center Supervisor have a total gross salary of at least 2,093,353 BIF per month.

10% of the highest-earning employees in this position have a total gross salary higher than 2,093,353 BIF per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 742,788 BIF per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Call Center Supervisor earns 1,435,094 BIF per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Paylab.com you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Call Center Supervisor, we currently have less than 20 verified respondents collected.