Customer Support

Call Center Supervisor

Gross salary in Montenegro is

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80% of people earn:

538 - 1,616 USD

10% earn less lthan 538 USD

10% earns more than 1,616 USD

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Call Center Supervisor position in the Montenegro earn between 538 USD and 1,616 USD monthly gross.

10% of employees earn less than 538 USD and 10% of people earn more than 1,616 USD.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

317. place

Women representation in position

n/a

Average age of respondent by position

n/a

812. place

Social counselor

Medicine & Social Care

518 - 820 USD

318. place

Design Technician

Production

317. place

Call Center Supervisor

Customer Support

538 - 1,616 USD

316. place

ICT-specialist

Information Technology

632 - 1,487 USD

1. place

Chief Executive Officer

Top Management

1,175 - 5,739 USD

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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