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Salary data for country: Nigeria
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Salary for position Call Center Supervisor in Nigeria

Gross salary in Nigeria is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
161K - 463K NGN
10% earn less lthan 161K NGN
10% earns more than 463K NGN
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Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Call Center Supervisor position in the Nigeria earn between 160,961 NGN and 463,022 NGN monthly gross.

10% of employees earn less than 160,961 NGN and 10% of people earn more than 463,022 NGN.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Call Center Supervisor typically do

  • Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
  • Supervising and training call center agents to enhance their performance and customer service skills.
  • Monitoring call metrics and performance indicators to identify areas for improvement.
  • Handling escalated customer inquiries and resolving complex issues in a timely manner.
  • Developing and implementing policies and procedures to improve service quality and operational efficiency.
  • Conducting regular performance evaluations and providing constructive feedback to team members.
  • Ensuring compliance with company policies and industry regulations.
  • Collaborating with other departments to address customer needs and improve service offerings.
  • Preparing reports on call center performance, customer feedback, and team productivity.
  • Fostering a positive work environment that encourages teamwork and employee engagement.
  • Assisting in the recruitment and onboarding process of new call center staff.
  • Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Center Supervisor in the labour market

In the salary ranking,
the job position takes

308. place

Women representation in position

n/a

Average age of respondent by position

n/a

703. place

Nursery School Teacher Assistant

Education, Science & Research

Salary group 1

90,978 - 195,455 NGN

309. place

Assistant Financial Controller

Economy, Finance, Accountancy

Salary group 2

151,274 - 476,560 NGN

308. place

Call Center Supervisor

Customer Support

Salary group 2

160,961 - 463,022 NGN

307. place

Occupational health nurse

Medicine & Social Care

Salary group 2

168,485 - 454,274 NGN

1. place

Software Engineer

Information Technology

Salary group 3

571,783 - 3,045,510 NGN

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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Call Center Supervisor.

The total gross salary for the position Call Center Supervisor ranges between 137,330 NGN and 776,733 NGN per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Paylab.com to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Call Center Supervisor have a total gross salary of at least 463,022 NGN per month.

10% of the highest-earning employees in this position have a total gross salary higher than 463,022 NGN per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 160,961 NGN per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Call Center Supervisor earns 314,690 NGN per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Paylab.com you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Call Center Supervisor, we currently have less than 20 verified respondents collected.